Jira Service desk is an IT service management software developed to fulfil the needs of all small, medium and large scale industries. It stands out amongst its competitors due to its speed and accuracy in processing and functioning. It allows live chatting options between customers and administrators and offers a mailbox open to the entire team. Jira service desk provides toolboxes that help in tracking and assigning expiry dates to the tickets purchased by the customer. It is designed in such a way that its system is open to serve employees within the firm and the customers outside.