Zoho along with Zoho Customer Relationship Managements (CRM) works all around the clock to provide an improved customer service and enables better communication. Zoho also performs independently in creating and conducting online surveys across the globe. Public sectoral offices, private consultancies, small scale businesses, non-profitable organisations and independent workers use this software to carryout surveys online. It helps them gain a better insight of their performance amongst their customers. Mobile applications of Zoho enable easy handling and interpreting of surveys. On the other hand, it also renders facilities to carry out offline surveys.